Return and Refund Policy
1. General Provisions
These terms and conditions regulate the return and refund policies applicable to products purchased through our online store, including but not limited to:
•Hair extensions (100% human hair, synthetic, or blended).
Brow Styling Gel
By placing an order on our website, the customer accepts and agrees to the conditions established herein.
2. General Return Conditions
To request a return, the customer must consider the following:
The maximum period to request a return is 7 calendar days from the delivery date.
The product must be in the same condition as received: unused, unopened, unaltered, and in its original packaging..
Proof of purchase must be provided (invoice, receipt, or order confirmation email).
Return shipping costs are the responsibility of the customer, unless the product was delivered defective or incorrect.
3. Non-Returnable Products
For hygiene higiene y seguridadand safety reasons, returns are not accepted in the following cases:
Hair extensions that have been used, installed, dyed, washed, cut, or otherwise altered.
Brow lamination gels that have been opened, tested, or used.
Products purchased on sale, promotion, or clearance (unless defective).
4. Defective or Incorrect Items
If the product received has a clear manufacturing defect or does not match the ordered item:
The customer must notify us within 48 hours of receiving the order.
Se debe enviar evidencia fotográfica o en video del producto y del empaque.
Once validated, we will offer:
Replacement with a new product,or
Full refund of the amount paid,including the original shipping cost.
5. Return Procedure
- Contact our customer service team via WhatsApp or email.
- Provide order number, purchase date, and reason for the return.
- Send photos or videos showing the condition of the product.
- Once approved, the return address and shipping instructions will be provided.
- Refunds will be processed within 7–15 business daysdays after the product is received and verified.
6. Refunds
Refunds will be issued through the same payment method used for the purchase.
For credit card payments, the processing time will depend on the issuing bank.
Additional costs such as taxes, customs duties, or international shipping fees are non-refundable.
7. Customer Responsibility
The customer is responsible for:
Verifying that the product received matches the order.
Reviewing and following the product care and usage instructions.
Ensuring that the shipping address provided at checkout is correct.
8. Policy Modifications
We reserve the right to update, modify, or replace these terms at any time. Changes will become effective upon publication on our website.